Tom, I guess next time I would have to look into a different system. I spoke to a local rep that I called for a non samsung voicemail system and he said that if we purchased a system from him, he would be more than happy to provide me with the technical manuals and tech support. I guess that is the difference with the larger companies, they are more willing to help the end user. I have the philosephy that since we purchased the system in full, bought the parts and feel that I am more than capable of programming it the Samsung should respect that and provide me with the materials that I need.