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Joined: May 2005
Posts: 53
Member
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OP
Member
Joined: May 2005
Posts: 53 |
I have taken over a Samsung DCS compact 616 sys. Originally it was programmed to answer via the Auto Attendant. Recently I changed it ( per customer's request) to ring the Attendant Station station 212 first then go to VM/Auto attendant.
The problem is when the receptionish answers a call live..then xfers the call to an extension the call after serval rings comes back to the receptionist and not to the stations VM greeting. However on an entirely different station using the same xfer method..the call DOES go to the Users mbx greeting.
Any thoughts?
When the System is on Auto Attendant Answer.. the callers end up in the appropriate mbx.
thanks
Redskin1948
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