UK may be different than the us, i dont know. But the 7100 works exactly like 7400, 7200, with 20E in the UCD respect. You need a station group set as UCD Group. Put your members in that group. Overflow and Next port to another station group. I used 518. You do not want to next port to BIVMS. 518 will be set as VMS-UCD type. Put all your vm ports in the BI-VMS group. Set MMC 607 for prompts and all out to final, etc. You MUST have a member logged into your UCD group for testing. Make sure that all logged in members are in a busy condition and call the group, you will see that after the ovflw timer in 601 expires, the call goes into the queue and will transfer to a member when it comes available. This works like a champ. This applies to all 7400,7200 and 7100 applications. It also applies to 100, 500, except that you need an AA card or proper Misc card for the AA ports and that you will use an AA type station group instead of VMS-UCD.

And sorry KX, you don't need vm licensing in the US.

I hope this helps. This is a good outline for UCD in general.