Is anyone aware of any DBUG tools that can help identify issues? basically something that can TRACE certain events real time?

This would certainly help if I could provide Samsung for trouble shooting. I.E. I currently have a customer using most current version of Dataview. The reports are all messed up. Reports show more agents are logged in/out than are programmed into the phone system.

I read the thread about dataview and the reports showing that the problems was not in dataview. It's no longer listed so it's hard to reference. My issue in not the same.

Anyway, I hope I'm getting my point across. It would also help identify other issues as well. Perhaps the "500 2.69 Unauthorized Conference" issue that's currently pretty big.

Thanks