I just walked into a new position with a Samsung switch that I have never seen before. Luckily, my new company is giving me time to get up to speed.

Here is my question...There is a hunt group (at least it appears to be) set up for the help desk. It rings all phones at once. After it times out, the call overflows to a vocie application that gives the user the choice to press 1 to leave a message or press 2 so they may speak to a technician. The questions are:

How do you set it up so the call will over flow to a technician's cell phone? I am used to setting up a cascade but ike I siad, I have no experience with this system.

Once this gets set up, is there a way a technician can dial into the switch to change the on call number to the next technician in line?

Thanks,
Scott