Well, the option 2 does work. It just isn't working the way I want it to. When a caller presses 2 it does forward t a technician, but it keeps opn forwarding to a user's extension, not the cell phone. The forwarding from the extension (the help desk number) does not work at all. Here is what I have:
Call rings to: 5040
Group name: help desk
group type: normal
ring type: unconditional
transfer time: 0
overflow time: 12
next port: 5049
hunt time: 0
group busy: off
auto answer: off
allout next: off
ring back tone message: 0
member 1: 3190 these are all extensions
member 2: 3740
member 3: 3307

it appears to over flow to:
Group 5049
group name: none
group type: Bi-VMS what is this?
ring type: sequnetial
transfer time: 0
overflow: 35
nest port: blank
hunt time: 0
group busy:off
auto answer: off
allout next: off
ring back tone: 0
member 1: 2050 i think this is a vmail because it asks for a password.
member 2: 2051 ditto
member 3: 2052 ditto

Any help would be appreciated.

Thanks,
Scott