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Joined: Sep 2007
Posts: 1,173
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Joined: Sep 2007
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We have an install with DS5000/21-button sets off a 7200 ver 4.22 where some of the phones terminal status indicators are staying lit. It looks like the TS light - the one on the top right part of the phone - should only be lit if the phone is BUSY or OFF-HOOK. These phones are not. What gives? What are we missing here? ![[Linked Image from img.photobucket.com]](https://img.photobucket.com/albums/v351/Noisycow/Misc/47b23b59.jpg) x206's TS light is lit solid and not 'busy' + the system doesn't see it as busy ... ![[Linked Image from img.photobucket.com]](https://img.photobucket.com/albums/v351/Noisycow/Misc/1c97b87b.jpg)
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
Posts: 3,869 |
While I can't identify the "real" solution, I would unplug the offending phones, power down, wait 30 seconds and power up.
Then plug in one phone and see if the light comes up. Who knows what screwy things make the processor go nuts, but rebooting without those phone plugged in is the first thing I would do.
If they still show up as busy then you have bigger problems than a temporary glitch.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Feb 2008
Posts: 326
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Joined: Feb 2008
Posts: 326 |
Another option to try is in 6.3.5 - port clear. Try clearing the port (use DB Initial) - which will take just that 1 port back to the default settings. You might have to set up station keys or forwarding again after, but it takes the port/set back to default settings. I've used that to clear flakey issues from both analog and digital ports.
~ Marty Sometimes there ARE ghosts in the machine. I use MSN Live, ask me for the addy if you want. Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience http://www.vernontelecom.com
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Joined: Sep 2007
Posts: 1,173
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Joined: Sep 2007
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Well I did a VM halt, system halt, then reset the system remotely - will see if that helped. If not I'll try the 6.3.5 port clear, thanks.
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Joined: Sep 2007
Posts: 1,173
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Joined: Sep 2007
Posts: 1,173 |
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Joined: Sep 2007
Posts: 1,173
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Joined: Sep 2007
Posts: 1,173 |
Problem came back - its the customer playing with a user's guide. Dialing the 'message' softkey after ringing various phones on intercom. Of course, that leaves a message - no message button (only VMmsg) lights the TSI.
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Joined: Aug 2007
Posts: 23
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Also, the 1st post was not accurate. If you place the phone in DND the status light will stay on as well. Not Flash. Also, do they use station pairing? I believe if one phone is off hook, the other phone will apear to be in use as well.
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Joined: Sep 2007
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The DND thing flashing is out of the user guide via that pic. I just tried it here in our office and it flashes. Maybe different with SW level. Ours is 4.222
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