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Joined: Jun 2004
Posts: 310
Member
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OP
Member
Joined: Jun 2004
Posts: 310 |
Got a customer that occasionally gets heavy traffic. His staff are to0 "busy" to login / logout. Auto logout would leave them out beacuse they're too "busy" to log back in.
The UCD works beautifully when "agents" are in a busy condition and overflows to the 500 group following the overflow timer.
The problem is that in a RNA state, the UCD call just sits and rings... forever.
I've been testing this on a 7100 in shop.
Anyone have a thought on how to handle this RNA situation in a UCD group??
If I make this group a normal group, the call rings the group, RNA then rings the 500 group, rings 500once and begins the cycle over again. The busy station scenario does ring to the 500 group properly, but again the RNA doesn't seem to behave as described in the manual....
Thanks
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