Now that they have thin client support for screen pop, etc via Xchange, and finally got their act together (mostly) with 64bit (except IP UMS Client), multi node cti apps in general, not just just Operator would be nice.

I believe there is a multi site dataview and ACD in the works.

Message Wait via SPNET (other then a VMMSG) key would be nice also, though I believe they have already dismissed that as not happening.