|
|
Joined: Sep 2006
Posts: 132
Member
|
Member
Joined: Sep 2006
Posts: 132 |
Putting a RJ 12 plug into a RJ 45 socket is sometimes can damage the pins. If it is using POE this could be the issue as pins 1 & 8 are generally the ones that bend back in the RJ45 socket.
Sounds like it is definitely a power issue.
POE uses pins 4&5 for positive and your customer has had DC line voltage across there and probably ring voltage. So the phone could be damaged but you would expect the phone not to work at all if that were the case.
Why do yo need to forward a port a the remote IP phone site?
Either way you need to get the thing back and look at it yourself.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
Forums84
Topics94,291
Posts638,815
Members49,767
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
112
guests, and
422
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|