hi all

I face two issue with SVMi-20E :

1) When the outside caller rings to UCD group & all agents are
busy , the busy message does not play .


The configuration is:



As per this procedure, you can try to program the system as follows ;

Mmc 406 TRK RING
[ALL] TRK RING
1:507 2:507 3:507 4:507 5:507 6:507


Mmc 601 STN GRP

[501] STN GROUP ------ UCD Group
TYPE: UCD GROUP
RING: UNCONDITION
OVERFLOW: 006 SEC
GRP TRSF: 000 SEC
NEXT PORT: 507
MEMBER 01: 203 ------UCD agent 1
02: 204 ------UCD
agent 2

NXT HUNT: 000 SEC
GROUP BUSY: OFF

[507] STN GROUP ------ AA only VM Group
TYPE: AA ONLY VM
RING: DISTRIBUTE
OVERFLOW: 000 SEC
GRP TRSF: 000 SEC
NEXT PORT: NONE
MEMBER 01: 301 ------AA Port 1
02: 302 ------AA Port 2
NXT HUNT: 000 SEC
GROUP BUSY: OFF

MMC 607 UCD OPTION

[501] UCD OPTION
FIRST MSG: 5061
SECOND MSG: 5062
EXIT CODE: 0
RETRY COUNT: 03
FINAL DEST: 500 ------ Operator Group
RING-NXT: 30 SEC
UCD RECL: 10 SEC
MOH SOURCE: 371
WRAT-UP: 010 SEC
AUTO LOG OUT: ON
ALLOUT->FINAL: OFF
AGENT PIN NO: OFF
GBUSY NEXT: OFF


2)The second issue: When I try to change the ring type of group (501),in the configuration as mentioned above ,from UNCONDITONAL TO DISTRBUTE .

In both case,all agents are busy or no agent answer the call,
The SVM does not Play busy or no answer message .

Please any help to solve these two issues with SVM .