|
|
Joined: Jan 2011
Posts: 81
Member
|
OP
Member
Joined: Jan 2011
Posts: 81 |
hi all
I face two issue with SVMi-20E :
1) When the outside caller rings to UCD group & all agents are busy , the busy message does not play .
The configuration is:
As per this procedure, you can try to program the system as follows ; Mmc 406 TRK RING [ALL] TRK RING 1:507 2:507 3:507 4:507 5:507 6:507 Mmc 601 STN GRP
[501] STN GROUP ------ UCD Group TYPE: UCD GROUP RING: UNCONDITION OVERFLOW: 006 SEC GRP TRSF: 000 SEC NEXT PORT: 507 MEMBER 01: 203 ------UCD agent 1 02: 204 ------UCD agent 2 NXT HUNT: 000 SEC GROUP BUSY: OFF
[507] STN GROUP ------ AA only VM Group TYPE: AA ONLY VM RING: DISTRIBUTE OVERFLOW: 000 SEC GRP TRSF: 000 SEC NEXT PORT: NONE MEMBER 01: 301 ------AA Port 1 02: 302 ------AA Port 2 NXT HUNT: 000 SEC GROUP BUSY: OFF MMC 607 UCD OPTION [501] UCD OPTION FIRST MSG: 5061 SECOND MSG: 5062 EXIT CODE: 0 RETRY COUNT: 03 FINAL DEST: 500 ------ Operator Group RING-NXT: 30 SEC UCD RECL: 10 SEC MOH SOURCE: 371 WRAT-UP: 010 SEC AUTO LOG OUT: ON ALLOUT->FINAL: OFF AGENT PIN NO: OFF GBUSY NEXT: OFF
2)The second issue: When I try to change the ring type of group (501),in the configuration as mentioned above ,from UNCONDITONAL TO DISTRBUTE .
In both case,all agents are busy or no agent answer the call, The SVM does not Play busy or no answer message .
Please any help to solve these two issues with SVM .
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
Forums84
Topics94,287
Posts638,787
Members49,767
|
Most Online5,661 May 23rd, 2018
|
|
|
|
|