Originally posted by Jim Bennett:
Forgive me, but I have to ask... What is a witness system? Google couldn't help me.
Jim
**************************************************
Speaking from a secure undisclosed location.
Its the brand name of a system that records the calls when you call a customer contact center.
The head office of I company I know has one that records all calls going to both the internal and external call centers. Its hooked up to an Aspect Switch.
