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Joined: Feb 2004
Posts: 323
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OP
Member
Joined: Feb 2004
Posts: 323 |
The switch does have ACD (dacd05 I think) and has been running fine since first programmed in June. The problem just "showed up" this last Tuesday. The lines are actually answered by another ACD group to give a message before going to the agents and there is a delay at the first of their group. . Tried bypassing that group today but still didn't ring the agents.
Thanks again,
Kerry
[This message has been edited by Bigkayeh (edited September 02, 2004).]
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