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Joined: Feb 2004
Posts: 323
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OP
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Joined: Feb 2004
Posts: 323 |
There are only four seats in this group coverning 8 lines. It is a theater in Branson and the acd is for the ticket lines.
PVJ, yes, the stations do show up properly on the system status and the ACD agent realtime display. The call shows up and can be handled properly by watching the lights, they just don't get a ring. I thought that I would probably have to do the full default as you suggest just thought there might be someone has seen this problem. Thank you and please stand by for more questions as I am sure I will need to ask.
Kerry
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