Hey john - do you have a local reseller who installed the system? If so, you may want to contact them about getting ESI Admin, and/or shoot me an email and I'll post a copy of it to our support site for you to download. You can administer most of the system with the ESI Admin.
The reason I raise this option is that, as Coral Tech mentions, the ESI Access is a pretty buggy software package and it can create it's own support issue. If you're not too familiar with how the system works, you could end up having some trouble with the ESI Access.
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Stephen Joyce, Terminal Solutions, Inc.
www.tsinc.com sjoyce@tsinc.com
