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Joined: Aug 2002
Posts: 59
Member
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OP
Member
Joined: Aug 2002
Posts: 59 |
I need some assistance in stetting up CCRs.
The system is a 648/eclipse 2.5.1 and an EVX. The available options are VMS, VMI, 648, ACD, CID.
I need 5 analog lines that have direct appearance on 8 phones to ring in at a station and then forward to a CCR to give callers a choice as to which station or mailbox to transfer to.
I understand setting up the CCR screen, but I do not know how to have the incoming call transfer/forward to a CCR instead of a users mailbox.
Thanks
Tony
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