We have a user who is a VIP ACD Supervisor. Whenever they click on the VIP button within Outlook, the call control window acts like it is going to load, but doesn't. The progress bar says "Loading Database Tables", then it disappears.

I have narrowed the problem down to an issue with the computer (VIP works fine with same user on a different computer), but cannot figure out why it isn't loading. Does anyone have any ideas?

I'm not sure of all the known conflicts with other programs, but I do know that we don't have Windows firewall turned on or AVG installed.

Thanks.