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Originally posted by Ant C:
Isn't is great that ESI concetrates on items like cell phone management, which I still don't get and other non essential features, instead of adding basic function features. Items like background music, True Flexible Numbering, Caller ID Block over a PRI on a per call basis, Account Codes, etc. Don't get me wrong the ESI has a lot of great features but these types of basic functions are deal breakers.
No system can do it all....i vividly remember losing a deal years ago when i was selling Partners because you couldn't use mute when using the handset...only the speakerphone.

I find that the ESI systems offer a ton of flexibility and very rarely do i run into an issue where i can't do something that is mission critical.

John Corrigan
New Phone Systems and Service
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