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Joined: Jan 2007
Posts: 393
Member
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OP
Member
Joined: Jan 2007
Posts: 393 |
The wrap key may be a solution for this customer......
I think from memory DND automatically logs you out.
I wish the ESI had some kind of queing flow box.....so after a caller presses 1 for sales....they are put on hold with music & "please wait for an agent" then an extention could see 3 customers queing in dept 280 for example on the display and pick them up at their leisure........
alot of people ask for things like this......the problem as I see it with the ACD dept is that if your logged on and don't pick up the call when its your turn you get logged off....
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