Follow up on my original post.

I was able to figure out a way to clear the 3 analog lines. I realized the analog lines were still on the punch down block coming from the PBX. I tried punching them down at 3 unused phone jacks and plugged in my trusty analog phone and dialed out to my cell from each which cleared the hung up lines.

Thanks SST & nonameyet for the responses. Unfortunately my dealer/customer relationship is a bit strained. I would have contacted them but I didn't want to waste a week to then be told its something we did, not their fault. Can't wait to locate a new vendor after our warranty expires.

-Jim
ESI-200 System w/ 48button & 12button phones
Connected to Comcast Virtual PRI 10 lines & DID