It's called a camp-on tone and it can be coming from many places. Are the ACD agents also in the initial ring group? Do they have DID's? This system's programming can get extremely intricate and with limited experience you could be in for a bumpy ride without installer-level support.


"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix