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Joined: Apr 2002
Posts: 1,101
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Member
Joined: Apr 2002
Posts: 1,101 |
Do you have a program terminal or Operator CRT ?
As PVJ stated there usualy is a ACD supervisor that has the night keys for there groups on there phone. I would check ACD supervisor phones.
Good Luck!!
If all else fails, use a BFH.
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