I hear you on the phones, the IP 550 sets have been a problem for us. I have one now, happens to be the receptionist phone, she cant dial out unless she pressed the dial button, on or off hook. Worked fine before, now it doesnt. Tech support had me go into the phone, look at some settings which hadnt changed, then told me to do about 4 other things. These are phones that are a month old. For all of the great features the systems have, the phones IMHO need to get better. The speakerphone is a real problem, I have a couple of customers who are really disgusted with it and I have no fix nor explanation. Correct on the SIP trunks, but honestly, I have pulled back on proposing the IPitomy unless someone specifically asks for pure IP. I find my TDM's go in without a hitch and the go backs are much less. Hard to explain, I guess SIP systems are different. I have had to upgrade firmware on brand new phones, I mean why am I spending a minute of my time doing that?
