I am need of help with an IDS system with operator consoles. I have the IDS with eclipse 2.0.0 and 324 ACD, I am without books and this is a answering service running 24/7. They had 5 operators running at first after a lightning strike they are down to two. I have another system that we bought refurbished and running into problems. The 1st rs232 port works with my laptop and procomm plus but not at the punch down side, the 2nd port works with both same cables and connectors punched down the same way. The I/O panel looks ok what might I not be seeing. Please help!!!!!!!!! need to get running for the weekend..
Mike D