Originally posted by nfcphoneman:
We tell the customer to place the order themselves. The telco's seem to screw up to much for us to have any part of it.
Well said! Anyhow we end up calling the telco to make them fix the problem or we all look bad. How many times have you told the customer he needs hunting and the customer said they ordered hunting and the lines don't hunt. I often think verizon really dosen't want to be in the phone business any more. Rarely they get things 100% correct the first time. If the customer uses another carrier other than verizon then forget it.
