Our problem with SBC in Chicago (now called ATT)- we faxed them a contract with particular long distance and international rates. Our next bill had much higher rates, I called and got credit for hundreds of dollars. Next bill, much higher rates again. They had to unenroll us and reenroll us. When they did that, the rates we initially signed for were no longer available and their computer system couldn't override the current rates. After 2 levels of supervisors, the rerated the calls to the original deal. The next month, much higher rates again. Then they said they couldn't rebill us because we had exercised our "rights" to 2 rebillings and there were none left. Even with a fax report showing we faxed back their contract months prior, they said they could only give us the current special rate which was slightly higher than we signed up for. The following month our local call rates were sky high, because the "new" long distance program we were now on did not include discounts on local service! THEN I RECEIVED A PHONE SURVEY ASKING IF THEY PROVIDED "Excellent Customer Service"!!!!!!!!!!!!!!
