"The culture that I grew up in, of error-free service performed in a careful and serene way, is unfortunately no longer extant within the current System."
Do ya suppose it has something to do with number crunchers that cannot justify training expenses, "since modern electronics never fail"?
Or loss of the 'work ethic'.
Or
Or
Or
(Sigh) Does it really matter why? It just is?
John C. (Not Garand)

When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.