I have a customer with a Sprint LTX with a T1 and have an intermittent problem that is driving me crazy.
The receptionist has 5 pool buttons, what she is saying is she will put an incoming caller on hold, the pool button that the call came in on flashes (which is normal). While handling other callers while this call is on hold, the held callers pool button stops flashing, looking as if the call was dropped, but the call is not dropped, the caller is still on hold somewhere in limbo where we can't see. When the on hold recall timer expires the call rings back to the receptionist but she cannot answer the call.

Any ideas what is up here?

Thanks
Walter

http://www.valentinesystems.com