Hello, recently we had our local inter-tel guy out to install a SLC card and to talk a bit about inter-tel's call center suite. He explained to use that there are basically two options, TASK and REPORTER.
I've had trouble locating any information regarding TASK and it seems like REPORTER is a component of the entire 'Call Center Suite'.
Would anyone be able to point me in a direction for more information regarding TASK or otherwise be able to clarify the software options available for call centers?
I would also be interested in obtaining dealer information so that I could check out quotes. The guy we use normally gives us pretty good deals, but I dont think I'd be doing my job unless I checked around.

I feel as if this area isn't really our guy's speciality and we really need someone to pose questions to who is able to recall encyclopedic knowledge of inter-tel's call center products.

Thanks in advance,

Travis Osborne
IT Director
Nexus Communications



[This message has been edited by traviso (edited July 24, 2004).]