sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Inter-Tel Telephones & Systems Call Center Suite - Reporter vs. Task

Hello, recently we had our local inter-tel guy out to install a SLC card and to talk a bit about inter-tel's call center suite. He explained to use that there are basically two options, TASK and REPORTER.
I've had trouble locating any information regarding TASK and it seems like REPORTER is a component of the entire 'Call Center Suite'.
Would anyone be able to point me in a direction for more information regarding TASK or otherwise be able to clarify the software options available for call centers?
I would also be interested in obtaining dealer information so that I could check out quotes. The guy we use normally gives us pretty good deals, but I dont think I'd be doing my job unless I checked around.

I feel as if this area isn't really our guy's speciality and we really need someone to pose questions to who is able to recall encyclopedic knowledge of inter-tel's call center products.

Thanks in advance,

Travis Osborne
IT Director
Nexus Communications



[This message has been edited by traviso (edited July 24, 2004).]

There are 2 options for ACD reporting in the Inter-Tel chain: Call Center Suite (CCS) & Taske. Call Center Suite is an Inter-Tel product and the "Reporter" is the Supervisor module. Taske is a 3rd party product that integrates with the Axxess. Which is better? It depends on what you want to do and how many people you want to do it to, so to speak. You can check the Inter-Tel web site for a local dealer. I know there is a retail branch and an idependent dealer in the area. Feel free to email me and I can provide specific features based on what you want to do.

We are a dealer in RI and we have installed both TASKE and CCS. The bottom line is the best one is what you are used to...

The TASKE product (https://www.taske.com) is made available through a company called Computer Telephony Solutions who offers the OAISYS CTI line of products. Their company includes some of the original CTI engineers at Inter-Tel and I like using their stuff because by putting TASKE in, we get the CTI server and then can run their VERY inexpensive NET PHONE client which provides for an extremely cost efficient PC phone as well as screen pop client.

The CCS product is from a company Inter-Tel bought and the GUI is a bit more easy to look at but for anyone running a fair sized call center, either product should do.

The most important thing is to find a dealer (use the dealer locater at https://www.inter-tel.com) who understands and has experience with which ever product they quote you.

As for pure preference, I lean towards the OAISYS/TASKE combo.

Good Luck!!

ks

Thanks Kev - How's Smithfield?

It's SE Mike in Chandler. Say hi to Medford Dave for me.

I must say that i had the same problem and i fixed it after i read your specifications.
Thanks.
Catalin -https://CallCentersRomania.com