Sometimes the grass does seem a little greener when problems arise. The version of the Axxess you have has been revised a few times over. the latest is 8.225. Will this be your silver bullet, not sure, but it should help. Are you happy with your dealer? We have others I can refer you to if your current situation is not meeting your needs. Feel free to email me off-line if you prefer to discuss and perhaps I can help. Inter-Tel has many sites of this size that run smoothly.