Thank you both for your responses. Can you maybe define Camp-on Ring? The help in the system is very unclear. Call Center Suites shows sometimes up to 4 calls ringing to the same user in the hunt group, even when the person is on the phone, then as a result these calls wait longer to be answered. PBX ver is 9.002. OBTW -if the transfer timer expires and the recall destination is busy, Where does the call go?