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Joined: Dec 2004
Posts: 8
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Member
Joined: Dec 2004
Posts: 8 |
I don't remembe what Taske provides, but you have plenty of options if you pull directly from the call and agent log databases. You just need a software package that's compatible with the MS Access databases used.
Create a direct connection and extract the data into the data analysis software of your choice whether that's Crystal, Access or even MSExcel. The analysis will be more flexible and dynamic when you're able to manipulate your views.
Hope this helps you.
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