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Joined: Oct 2003
Posts: 172
Member
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Member
Joined: Oct 2003
Posts: 172 |
If you truly just want calls in and calls out with no hunt group stats (i.e. abandons, hold time, answer rate, etc) then a pure Call Accounting package is fine. A couple of pretty good ones are MicroCall or TapIt. OAISYS & Inter-Tel CCS really allows you to get a good feel for productivity and can track calls as they move through your environment. This is one of the differences between an SMDR product like MicroCall and a CTI one like CCS.
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Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
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