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Joined: Mar 2005
Posts: 36
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OP
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Joined: Mar 2005
Posts: 36 |
Does anyone know of any call reporting tools other than Inter-tels CSS? The company that I work for is looking for a way to quickly see total calls in-coming and out-going for each sales person in our company. We are currently using ver 8.1 of Axxess.
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Joined: Mar 2005
Posts: 10
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Joined: Mar 2005
Posts: 10 |
its not quick, but you could look at Oaisys products. they are a partner w/ inter-tel and have call accounting and ACD management software to offer.
When I was 8 yrs old my parents had me making CX and PX Cables by hand. Phones are in my blood.
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Joined: Oct 2003
Posts: 172
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Joined: Oct 2003
Posts: 172 |
If you truly just want calls in and calls out with no hunt group stats (i.e. abandons, hold time, answer rate, etc) then a pure Call Accounting package is fine. A couple of pretty good ones are MicroCall or TapIt. OAISYS & Inter-Tel CCS really allows you to get a good feel for productivity and can track calls as they move through your environment. This is one of the differences between an SMDR product like MicroCall and a CTI one like CCS.
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