|
|
|
|
Joined: Jun 2005
Posts: 2,709 Likes: 7
Member
|
Member
Joined: Jun 2005
Posts: 2,709 Likes: 7 |
It is possibly the carrier. When a call is sent out another trunk, the Shoretel system sends the caller's CID as the outgoing caller ID so you can see who is calling. The problem now dows is that many carriers will only allow outgoing caller ID that matches a DID on the trunks. Some telco carriers wil drop the call when trying to send out a bad CID.
I belive now you can specify the BTN on the trunk group and have the presented as the outgoing caller ID. I am not 100% sure if it will effect other outgoing caller ID, if user's want to show thier DID.
You did not specify how you are making the transfer to the cell phone, but the other possibilty is if using route points, make sure that the route point extension is in the executive user group, or a user group that has permissions to make an outgoing call.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Forums84
Topics94,299
Posts638,872
Members49,770
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
137
guests, and
312
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
