Please help with this dinosaur of a system. I struggle with the Axxent.

I have a user who's phone will not ring-in anymore, or unable to pick up a call coming from outside of the office.

It is suppose to ring to User A, which it does and if it doesn't get picked up, ring to User B, which it does not. Instead it goes to VM.

There is a hunt group call ring-in which all users are apart of. The re-call is set to the night greeting. Seeing this I would think all of the phones should ring.

I did originally program this thus the confusion.

Thanks
Troy