I guess this all gets back to documentation and how what passes for it on the SBX needs to be upgraded. Personally I find myself calling tech support for things that should be really easy, except I cannot find them in the "book". I actually hope I get Toni, she is the most knowledgable person there on the SBX, having been on the system since Vertical first decided to bring it in. After talking to the tech support guys, I think that they get frustrated answering questions that should be easily answered in the manual but, even they admit that the documentation needs to be improved. When you are in the field and you need to get something working, if calling tech support is the way to go, I do it. I rarely had to do it with XTS/STS but we are in a different world now.

phoneguy1