I'm trying to resolve an issue with an analog line programmed on an Inter-Tel AXXESS v. 5.346 system. I'm not a phone guy, so bear with my poor use of terminology...

We have a digital phone system with an analog SLC16 card in use. We have two analog lines programmed. One is our fax and one is just a backup line for a modem. The fax line works great... it was programmed so that no one has to dial 8 to get out. The other line is programemd differently. We do have to dial 8 and we also have to hit the off-hook button to connect. I can't seem to find any differences between the two extensions these analog lines are programmed under (using Session Manager v.2.11). I must be missing something here. What should I be looking for to resolve the "off hook" nonsense and the dial 8 to get out, since we don't want that on this analog line. Any help would be much appreciated.

Thanks!