In my area we have a cell prefix of 891. If you dial 891-1111 the system will call 911. That is assumming the caller dials "8" for an outside line. If they use the outgoing button "ARS" takes over you go out on 9200 and then the call will go out as it should. Please read the following job notes that I have kept while trouble shooting. See if any of you have seen anything like this and have any suggestions! It is rather lenghty.
5/04/05
Received work order from:

5/06/05
1. Reviewed Work order with xxxxx manger. While discussing the “911” issues, a few other things came up that needed to be resolved.
2. Reset Vmail box passwords for ext 7105, 7115 & 7178. These people are out if the office and have 10 to 20 messages sitting in their mail boxes, xxx wanted to retrieve them.
3. Installed a patch cable in jack 1-26 in Brenda’s office on the first floor for a back up network connection.

5/06/05 (911 issues)
1. 911 dispatch says the calls are coming from 884-xxxx & 885-xxxx. 884-xxxx is a stand alone fax with a dedicated line. 885-xxxx is the BTN for the xxxxx office.
2. 884-xxxx is the first floor fax and is a dedicated line, when you go off hook you get straight dial tone, unless someone is plugging a test set or telephone into the fax machine there is no indication that this device dialed the 911 call.
3. 885-xxxx is a trunk in the telephone system and it is possible the caller is accessing this trunk for outgoing and dialing 911.
4. Changed outgoing access feature “dial 8” to 302 so that no one could accidentally dial “8, 911 when attempting to all a local cell phone such as 891-1111.
5. Verified all extensions where using ARS 9200 in the associated extension list.
6. Set up administrator stations at the xxxxxx manger and xxxxxx manger's extensions so the system would notify them of any 911 calls being placed by an extension of the phone system.
7. Met with the 911 dispatch office to let them know I was working on a solution and would get back to them.

***NO 911 CALLS PLACED BETWEEN 5/07 AND 5/16 THEN THEY START AGAIN!*******

5/17/05
1. At 9:32PM the 911 dispatch office called me directly and said they received (5) calls starting at 6:12am and ending at 9:30PM. The first call of the day and the last one that came in at 9:30PM where at a time when no one was in the bank!

5/18/05
1. At no time did any of the calls placed to 911 on 5/17/05 notify either admin station.
2. I placed (2) test calls to “911”.
3. The system immediately notified both admin stations!
4. Set up “error log” reports on the phone system and traced all calls back 15 days or what ever was stored in the buffer when I did a freeze. No 911 calls were placed from any device on the telephone system.Ilooked for any INF. A011 alarms.
5. Walked through entire building locating all fax & modems to try and identify another device that may be placing the calls.
6. Located (5) fax machines.
7. Work with xxxxx (fax tech) to pull all the call reports for the last week, all system speed dial reports and all one touch button programming off of each of the (5) fax machines. None of them made the calls!
8. Printed all the reports and I have them on file at my office.
9. Inter-Tel, xxxxxx has reviewed the programming data base and has seen no obvious issues there.
10. Reviewed progress with xxx (xxxxxx manager). On his recommendation I am closing this work order out until we come up with a new plan of action.
11. The 911 dispatch office was notified of our progress and they will contact my office directly each time a 911 call is received from xxxxxx Street with the time received and the trunk number it came in on.
5/19/05
1. No “911” calls placed on 5/18/05 or 5/19/05 as of 9:30PM (5/19/05.


It is almost like there is a sleeper on the line, a virus in the system or someone playing games with us! It is very difficult for me to walk away from this because I know we have not resolved the issue