$400? Pretty reasonable. 4 + hours of wheel time and 1st hour on site. The techs have a lot of knowledge that they didn't get for free. However, if you don't have the installer name and PW, he won't be able to do anything. I'd suggest you have them try to get in remotely. Cheaper and then you will have your new remote programmer in the bargain.

Just a thought. How much does the owner owe the previous tech? Fair warning, if there is a problem over a bill and the tech lodges a formal complaint with Mitel, nothing will happen until Mitel is satisfied that the problem is cleared.

Last edited by Lightninghorse; 08/15/12 03:48 PM.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.