Thanks for the post.
As you can see I have been MIA with a backlog of things.

With regard to the picking up callers out of voicemail, all users have 24-buton phones. By chance did you test that on the bench?
I just built my bench system up myself, but am not as proficient in the system as yourself.
I thought picking up out of voicemail was a bit odd, but apparently the users want it. If nothing else you would think it would be better to adjust the ring cycle.