I have a netwrok ACD client who was using the standard 2U MAS fro the ACD and it failed about a year ago and I replace dxit with a RAID5 MAS. All their custom VA recordings (only 4) were no longer there. When I had them try to record them the actual pormpts given weren' the same as as what the system admin guide indicated.

For example, the book says to log intot he VA port and enter the pilot number for the ACD. When I logged into the VA port I was prompted to enter the prompt number. I did this based ont eh book and had them record the 4 they will use and whne in queue they never come on.

What did I miss?

Amy