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Joined: Nov 2005
Posts: 645
Member
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OP
Member
Joined: Nov 2005
Posts: 645 |
Hi David -
The admin book says to enter the pilot number and then the greeting number; HOWEVER, when you log into the VA port you are only prompted to enter the greeting number, which I did and recorded the greetings. BUT they do not play whne an ACD caller is in queue - it is still the prompt ladies voice.
I nee to record the initial and primary greetings, parts 1 and 2. In their old ACD unit this worked fine. They now have a MAS RAID 5 unit and the ACD, NETserver etc. was updates in April of 2011.
Why do I not get the prompt to enter the pilot number and why when I record the greetings do they not play?
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