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Joined: Mar 2012
Posts: 14
Member
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OP
Member
Joined: Mar 2012
Posts: 14 |
Good Morning,
Here is my bakstory on this problem. This company's VM card crashed a few months ago. They had an 8 port VM that was temporarily replaced with a 4 port direct connect only VM card. Here is my problem. They have 2 different "call circles" set up using ACD agents. When a caller reaches the auto attendant, they press option 1 which dials ext 7002. 7002 sends the caller to the "appointments call circle" (Which is group 2 under Acd Grp Access Numbering). If no one answers within the circle it is supposed to terminate at VM box 260 which is a virtual extension and that is how they always accessed the circle's VM. Biggest issue here is the guy who did all of this programming years ago is no longer here and I am struggling to find the solution. Any advice???
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