Hi, I've installed couple dozen DSX systems and love them for their reliability.
My next client wants to get 4 SIP trunks and one CO line for fax and backup.
His software developer reccomended Vitelity and fortunately DSX works with them, Ive never configured DSX with SIP before so I got one SIP trunk for testing purposes.
Here is all problems I discovered,
Vitelity does not offer "call hunting" is there a way to route a call within DSX?
Vitelity can send up to 30 simultaneous calls on one SIP trunk thru so called channels, when i programmed DSX lines 9 thru 12 with the same SIP trunk number I can receive or place 4 simultaneous calls (limited to 4 by licences), I can't figure out how it works?
When incoming call comes in, two feature keys for L11,L12 will flash, if i answer the call by pressing a line key L12 and place a call on hold, next call will ring on L10,L11 pressing any line key L9,L10, L11 will answer the call and so on.
When I listen on 232 port thru Hyper Terminal, each answered call will create two entry lines showing line number, CID, time,RNA and when call is complete one more entry.
It proves that each incoming call comes on two lines. I see a way around by placing all lines under a Line Group key which will solve the visual problem for the user, but if someone asks for call accounting software it will never work.
Am I doing something wrong?
By the way, thanks to ttech for pointing out on reverse 6-pin cable I would never figure it out myself.
