I mostly deal with nortel avaya but I recently picked up a customer with a Toshiba CIX40. They did a cutover from Verizon to Comcast internet and phone. Obviously all I did was change the cross connect from the Verizon equipment to the Comcast. Customer called yesterday saying that the voicemail does not work and hasn't since the cutover. I asked him to power down and power up to see if that might change anything but it didnt. He did tell me the boss said he does that once a month cause the voicemail doesn't work sometimes.

Could I get some help on where to go from here? Should I find emanager and get it installed? If there is anyone out there willing to do a quick "over-the-phone-walkthrough" I'd appreciate it. I can pay for your time.

Message me! Any help would be great!