This may be something simple that I'm overlooking. When the receptionist is already on a call and another call comes in she puts the initial call on hold or transfers it. When she hangs up, the 2nd call rings in but when she picks up the handset to answer she's connected to the intercom. The red led never moves to the ringing line but remains on the SA button. This just started happening last week. I did notice in the error log that they had a couple of cold starts in the last 2 weeks. Anyone familiar with why this would happen? What am I overlooking? Thanks in advance.


Larry

Authorized Avaya Business Partner