Thanks dans - so if I understand correctly, I can use the GO TO function to repeat the greeting - even though I am going to the same mailbox they are already in? The way I have it set up right now is they press 2 from auto attendant and route to directions mailbox 3020. They are told in that announcement that they may press 9 at any time to repeat the directions...... I have been using UTRF in the dial action table....

I will give the GO TO function a try.