I just took over a customer with an IPK-II and a 4 port EliteMail VMP
When originally called out, the customer reported a loss of service following an electrical storm
We reset the Voice Mail and the CPU. Never does the Voice Mail come up in the IPK-II and gives the same port error, 65-5, 7 also some other banner screen errors
This Voice Mail system works just fine on my test bench system which is an IPK (Not IPK-II).
Also, if I light up the voice mail cabinet on my bench, with no CPU or other cards I get the same port errors
Does anyone know where I can find a document that explains these errors.
We are about to insist that the customer replace the entire system which is beneficial to us, but, possibly not the right thing. I believe that their insurance will pay, but, still want to make the right recommendation
